Cancellations

Travel plans don't always go as planned, and we will do our best to mitigate your situation. I will do my very best to reach you if your flight is delayed before canceling your booked ride. I will wait 30 minutes after our meeting time, free of charge, if I haven't heard from you. 

If your flight is delayed by more than 30 minutes, you will be charged PHP 300 per hour for a maximum of 5 hours (PHP 1500). Cash payable to your driver or via PayPal, whichever is more convenient to you.

IF THERE IS ANY CHANGE TO YOUR PLANS OR FLIGHT, PLEASE MESSAGE DEREK ASAP ON WHATSAPP 

🕒 General Cancellation Windows:

  • 24+ hours before pickup: 100% refundable
  • Less than 24 hours to 12 hours: 50% refundable
  • Less than 6 hours: 25% refundable
  • No-shows: non-refundable

💳 Refund Options:

  • Credit your account for future bookings
  • Refund your credit card 
  • Return global bank transfer payments via PayPal.

🚫 Non-Refundable Situations

  • Flight delays or cancellations: Often treated as no-shows unless communicated in advance.
  • Border control issues: If you're denied entry, the service may still be charged in full.
  • Late cancellations: Within the restricted window, refunds are usually not provided.

📞 How to Cancel

Include your booking details and reason for cancellation.

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